We had a brief interruption in some of our services in the Source/S2G applications. Access to the portal was interrupted for approximately 1hr and 45 minutes. The issue is now resolved. See below for further details.
Expected Impact Time/Date: Wednesday, September 26, 2018 07:25 am until 09:10 am CST
Service Notification Type: [ ] Planned Maintenance [ ] Unplanned maintenance [X] Service interruption
Impacted Systems: [X] Production [ ] Sandbox [ ] None
Impacted Services: [X] Source/S2G [ ] Web Services [ ] Network [ ] Mail/Notification [ ] Other
Incident Notes:
- During the incident, Source access from one of our load-balanced servers was interrupted
- The Periscope Tech Operations Team was able to identify the cause and provide the corrective action to regain services
- No Traffic was rerouted
- All services are up and running at this point
Corrective Actions:
- The root cause of the incident was identified as a maintenance job that ran on the Source/S2G servers that caused one of the servers to not load properly
- Traffic was still routing to our other load balanced servers successfully
- Services are now fully restored
- Investigation is ongoing to review the maintenance job to evaluate any issues, if any, it may have caused and prevent future occurrences of this incident
- For any questions related to this incident please contact source-support@periscopeholdings.com or s2g-support@periscopeholdings.com
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